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Delivery, returns & warranty

Transport     Delivery     Returns     Warranty     Promotions


The delivery of your package is insured by IMX service. Soft Paris can not be held responsible in case of problems during transport (an open package, opened by a third party package and or lost). Do not accept open packages because its content may be incomplete and claims would not be possible. You have 15 days from the date of shipment of the package to make a claim on the contents.

Packaging: We make sure all the packaging of your products is discreet and chic.

Home sales: Soft Paris offers the “Confidential package” £2.50 / 3€ . Your order is packaged and closed in individual bags with a label and your name. Ask your Advisor if you also want a gift box.

Shopping on the site if your purchases are intended for a gift for someone else select this option when you pass your order and send your gift with a personalised message!


Purchases made during a Soft Paris home sales party:

The delivery of your package is provided by : IMX service.

Your Advisor will send your package directly. This is her responsibility. The shipping time varies from 48 to 72 hours after receipt of payment for the order .

Purchases on

The shipping cost depends on the country of delivery and the amount of your purchases.

Shipping time for UK and Ireland: 3 to 7 days

The delivery time indicated is for working days only and will begin when payment has been received. Any order paid online on a week day and placed before noon are shipped the same day. We accept no responsibility for the rights and customs fees charged by your country or the law regarding the possibility of importing our products in your country.

Delivery charge £5 / 7€ for orders between £0.00/ 0.00€ and £99.99 / 150.00€. Delivery charges are borne by the Company for all orders over £100.00/ €150.00.


All exchanges/returns must be made within the deadline of the warranty.

Purchases made during a home sales party:

Contact your advisor(s), she will handle everything.

Shopping on the site

Defective Products:
You can return a product considered defective under the manufacturing warranty within a period of 1 day to 6 months (see Warranty page), beginning from the date of receiving the product. Make sure you use functional batteries and that they are inserted correctly before sending this product. The batteries supplied with some items are demo batteries. They have a short duration. Soft Paris can not in any case replace them.

Change of heart:
You have a period of 14  working days from dispatch of your order to request a refund or exchange. You have to send the products received. Shipping charges will not be refunded in any case by Soft Paris . The products should be forwarded within 15 days of the date of cancellation. The refund for the cancelled product will be made within 30 days of notification of cancellation. If you’ve chosen to make a change, please wait a few days so we can route your package.

Return Process:

Send a message via the contact form on the site indicating the order number, the product reference and the request (refund / exchange). A refund number will be given for speedy treatment of your request. For an exchange, a new article will be issued. Shipping costs are at your expense, forwarding expenses will be paid by Soft Paris unless it appears that the product works correctly (you will then be billed for forwarding expenses). We do not accept responsibility for goods lost in transit. The cost of postage is your responsibility.

Processing fee of £4.50 / 5€ will be deducted from the refund or will be charged if you request a trade, even for shipping of products traded.

Exchange :

  • New order for a greater amount: join the payment of the balance to the exchange request.
  • Exchange amount less than the original amount: refund of the difference will be made ​​within 30 days after receiving the product for exchange.

In case of excessive returns, Soft Paris reserves the right to refuse an order.

Your package is returned to Soft Paris:

This occurs either because the recipient’s address is incorrect, because the package itself has been more than 14 days at the post office nearest to the recipient. You will be charged for the cost of re-shipping (£8.50 / 8.50€) plus £4.50 / 5€ processing fee. The above process must be followed to ensure timely processing of your return request.


Soft Paris products are guaranteed against manufacturing defects for a period of six months after the date of delivery. They would be subject to a refund or an exchange during this period. Any improper use is not the responsibility of the Soft Paris Advisor or Soft Paris.

You purchased products during a Soft Party to one of our Advisor, independant seller distributing Soft Paris products. In order to identify you as the final purchaser of a product bought in a meeting, thank you for registering it on this form.

The warranty does not cover defects caused by accidental damage, misuse or improper use of instructions and / or safety advisories. Remove batteries (rechargeable intimate toys), disassembly and / or deterioration of the product invalidates the warranty and may prevent repair. Soft Paris can not accept returns or exchanges of products that have undergone this kind of manipulation.

We are sure that you will be completely satisfied with your purchase. However, if not, please contact Soft Paris directly on the Contact page. In case of malfunction or nonconformity of the delivered product, the Internet User must inform the Customer Services via the Contact page, which agrees to try to remedy the problem promptly. Soft Paris also guarantees, in accordance with the law, against any defects that affect the products delivered that might render it unfit for use, as well as against the harmful consequences it may produce. Any complaint about the contents of a package (wrong content) must be sent via the Contact page of Soft Paris no later than 15 days following shipment of the package. Any complaint about the contents of a package after this deadline will not be taken into account by Soft Paris.

For all other inquiries, please visit the Terms and Conditions.


Discounted products or gifts can not be returned or exchanged.